For the FIRST TIME EVER

we will have a special “Staff Member’s” ONLY training session at our conference the “Extreme Success Academy”. We will motivate and excite your staff members about being a part of such a great industry, and a school that is so invested in their education! They will come back to your school having much honed their “customer service” skills, such as; Handling the Info Call, Handling the “Walk In” and “Pre-Framing” the students for Black Belt and Beyond (Renewal or Upgrade prep). Our goal will be to give them the skills, tools, and the motivation to be better “employees”, but to think like an owner, and hold themselves accountable for results!

If you have staff members, bring ‘em with you to the “Extreme Success Academy” and have them participate in this special E-X-T-E-N-D-E-D staff training session! (Simply register them at half price and have them attend the entire event with you!) This session focuses on sharing ‘best practices’ for handling “new” prospects and students, student service, internal student retention systems, seeing the “big picture”, juggling competing priorities, handling special events, and much more!

PLUS, your staff will benefit from each other. Quite frankly, there is no one person that could answer the range of questions that come up within a Martial Arts School. However, through this program, your staff can ask questions of dozens of experts in school operations and interact with other staff members in this session. Your staff will benefit for many years from the contacts they make in this session.

Here is a Partial List, of Topics Covered

Smoothly Transforming Information Calls into Paying Students!

As a school owner, you know how valuable an Information Call is! You spend sleepless nights, long days, and restless weekends getting your marketing materials into the community, trying to “get the phone to ring”. And then, finally, after all that blood, sweat, tears and money, it works! The phone does ring! A new prospective student who is vibrating with anticipation, eager to begin their journey with you in your school, calls!

What happens in the next 3 to 5 minutes will determine whether all that time, money and energy was worth it!

Have you literally flushed hundreds (or thousands) of dollars down the drain??
Or is the person who answers the phone skilled enough, charismatic enough, and knowledgeable enough, to communicate your “message” to the prospective student with such clarity, that they have NO OTHER alternative, but to drive right down to your school to meet YOU!

Using the 4 “P’s”, we will arm your staff members will with a simple, yet immensely effective procedure for turning “Information Calls” into “New Students” at an amazing 92%  rate! They will be able to confidently and competently handle a prospective student’s questions and articulately communicate to them, all the benefits of training in your school, ultimately persuading them to come to your school for an introductory lesson. (Which is what you really want, right?

Plugging the “Hole in the Bucket” and Keeping Your Students Fired Up With “Retention Calls”, “Awesome Calls” and “Great Job Notes”
Creating a “personal” connection with your students is the KEY to great student retention. Of course, as your school grows, you can’t possibly “keep up” with everyone on your own! So, we’ll help your staff understand how important it is to build that “relationship” with the student, and teach them an easy, “tried and true” system of student follow up, that is absolutely GUARANTEED to have your students and their parents saying “WOW, that was AMAZING!”

Creating a Non-Confrontational Sales Environment by “Prepping” a Student for the “Renewal” or “Upgrade” Conference
Many of the most successful schools in the country generate a HUGE majority of their revenue, and create high quality students through their “Upgrade Programs”. There is no doubt, that this one strategy can double, triple, or quadruple your school’s revenue!

But, it’s not as simple as it sounds.
There are several fundamental steps to creating an environment that inspires a student to want to upgrade their membership, rather than you chasing them down and begging them! If you follow these few, simple, specific steps, you will dramatically change the thinking of your students, which will have them lining up to be the next new members of your upgrade program! We will imbue your staff members with these amazingly effective strategies sure to multiply your renewal rate and income!

This one session alone is reason enough to instantly put this letter down on the desk, complete your registration form, and immediately fax it back to our office to ensure your seat is reserved. But, there is so much more!

Accountability and “Entrepreneurial” Thinking for Staff Members
As your school grows, every school owner is faced with a realization that you can no longer be a “one man band”. You NEED people to help you! Unfortunately, an employee will rarely have the same goals, dreams, aspirations and “work ethic” as you.

In this session, we will help your staff members understand how to contribute to you school’s growth and take responsibility for their results rather than just their activities. We’ll help them understand how important their role is to building the school, and why it’s so important for them to continue their education in the Martial Arts Business as well as the Martial Arts!

A few other valuable topics we’ll cover:

• Getting work done right the first time
• The simplest system ever devised to allow your staff to accurately track statistics and performance
• Collecting delinquent payments without offending the student/parent
• Quick and Easy lead follow up systems to generate new students
• Customer relations – how to resolve student issues
• Setting the ground rules for your students so they don’t become “difficult” customers.

BONUS – Making Visionary Leaders More Successful:

As business owners and entrepreneurs, you are a visionary leader that is quickly innovating new systems and promotions. Visionary leaders need support staff or administrative leaders to implement their ideas and operate their systems.
This session will clarify for your staff members what their key result areas are, and how to hold themselves responsible for their results not just their activities.

Just like the influence of ‘Roy Disney’ the younger brother of the famous ‘Walt Disney’, which “focused” Walt’s creativity into tangible, valuable, profitable systems, your staff will have  a new found understanding of what a school owners goals are, and how to most effectively facilitate them!

This session will teach your team why it’s essential that you operate as a visionary and inventor even when it may appear to be disruptive and unorganized. But more importantly, it will teach then why this is an essential part of any successful business.

Can You Afford To Have Your ‘Key’ Staff Members Miss This Session?

What would an “Extreme Success Academy”
Event Be Without An
“EXTREME” Guarantee!

---

Start now! It takes just seconds.

What is you NAPMA Membership?

Please Select Your Membership Non Member Basic Member Maximum Impact Member Peak Performer Member Inner Circle Member